Fathom
An AI notetaker that records, transcribes and summarises calls on Zoom, Google Meet and Microsoft Teams. It is known for a generous free tier, and paid plans add advanced summaries, action items, team libraries, CRM sync and coaching tools for sales teams.
● Use Cases
- →Recording and transcribing client video calls
- →Sending meeting summaries and action items to attendees
- →Syncing call notes into HubSpot or Salesforce
- →Clipping key call moments to share with colleagues
- →Coaching sales reps with call scorecards
● Tags
● Listed In
About Fathom
What is Fathom?
An AI notetaker that records, transcribes and summarises calls on Zoom, Google Meet and Microsoft Teams. It is known for a generous free tier, and paid plans add advanced summaries, action items, team libraries, CRM sync and coaching tools for sales teams. Fathom is a specialised AI tool in the Meetings category that applies machine learning to automate, enhance, or augment tasks in this domain.
Fathom works with the meeting platforms Australian businesses already use, so setup is quick. Before recording, consider state and territory listening devices laws, which differ on consent requirements, and tell every participant the call is being recorded. Data is stored in the United States, so under APP 8 you need to take reasonable steps to ensure overseas handling of personal information meets the Australian Privacy Principles. Sales teams syncing call notes into a CRM should check that only necessary personal details are captured.
How Australian Businesses Use Fathom
Australian businesses use Meetings AI tools to reduce manual workload, improve output quality, and operate more efficiently. The specific applications vary by organisation but typically focus on the most time-intensive processes in this category.
Key Features
- ✓Automatic recording and transcription across major video platforms
- ✓Meeting summaries and action items shortly after each call
- ✓CRM field sync and deal summaries on the Business plan
- ✓Clips and playlists for sharing call highlights
- ✓Choice of bot-based or bot-free capture
Best For
- →Small businesses wanting a free meeting recorder
- →Sales teams logging calls into HubSpot or Salesforce
- →Managers coaching staff from recorded calls
Pros & Cons of Fathom
✓ Strengths
- +Free plan with unlimited recordings and storage
- +Works across Zoom, Google Meet and Microsoft Teams
- +Fathom and its AI providers do not train on customer data
- +CRM sync suits sales teams
⚠ Limitations
- –Data stored in the United States only
- –Advanced AI summaries are capped on the free plan
- –Visible bot can put some external guests off
- –Coaching and CRM features need higher-priced plans
Pricing
A Free plan includes unlimited recordings, transcription and storage with a monthly cap on advanced AI summaries. Premium, Team and Business plans add advanced summaries, team search, CRM field sync and coaching, and Enterprise adds SSO and custom retention. Pricing is in US dollars; see fathom.ai/pricing.
Details checked against the vendor's website in October 2026. Pricing changes often, so confirm current plans at fathom.ai.
Data Residency & Privacy in Australia
Fathom stores all data in the United States and does not offer an Australian hosting option. It states that neither Fathom nor its AI subprocessors train models on customer recordings or transcripts, including on the free plan. Enterprise customers can set custom retention policies. Check how long recordings are kept by default.
Need AI that keeps client data onshore? See private AI hosted in Australia.
Integrations & Compatibility
Fathom integrates with the tools and platforms your team already uses:
Getting Started with Fathom in Australia
Fathom is available directly at fathom.ai. Sign up for a trial or free tier to evaluate the tool for your specific use case. Identify one clear workflow to start with, measure results over 30 days, and expand from there. Reach out to the vendor's support team for onboarding guidance.
Outside help is most useful when the tool has to connect to existing systems, handle personal information, or be rolled out to a whole team. AI Lab Australia works with businesses across Sydney, Melbourne, Brisbane, Perth and Adelaide on that setup.
Alternatives to Fathom
If Fathom is not the right fit for your workflow, these tools serve a similar purpose and are worth evaluating:
More AI Meeting Notes & Email Tools
See all ai meeting notes & email tools →Frequently Asked Questions About Fathom
Is Fathom really free to use in Australia?
Yes, the free plan works in Australia and includes unlimited recordings, transcription and storage. The main limit is on advanced AI summaries and action items, which are capped each month. Teams that want shared libraries, CRM sync or coaching tools will need a paid plan billed in US dollars.
Does Fathom train AI on my meeting recordings?
Fathom says neither it nor its AI subprocessors train models on customer data such as recordings and transcripts, and that this applies to free accounts too. Its data is held in the United States, so you should still disclose overseas storage in your privacy policy if meetings involve personal information.
Do I need consent to record calls with Fathom in Australia?
In practice, yes. Listening devices laws vary between states and territories, and some require all parties to consent to recording a private conversation. Tell participants at the start that Fathom is recording, note their agreement, and stop recording if anyone objects.
Ready to Implement Fathom?
AI Lab Australia helps Australian businesses choose, set up and connect tools like Fathom to the systems they already run, with privacy and data handling sorted before rollout.