Terms of Service

1. About these terms

These terms apply to your use of www.ailabaustralia.com and to services provided by AI Lab Australia Pty Ltd (ABN 29 689 971 364), of 333 George St, Sydney NSW 2000 ("AI Lab Australia", "we", "us"). By using our website or engaging us, you agree to these terms.

Where we agree a proposal, statement of work or services agreement with you (an "Engagement"), that document sets out the scope, price and timing of the work. If it conflicts with these terms, the Engagement document applies.

2. Using our website

You may use our website for lawful purposes. You must not:

• interfere with the website's operation or security, or try to gain unauthorised access to it;
• use automated means to overload the website or our forms;
• submit false information, or information you do not have the right to share, through our forms or chat assistant;
• copy or republish substantial parts of our content for commercial purposes without our written permission.

We aim to keep the website accurate and available, but content is general information only and may change without notice.

3. Our services and engagements

We provide AI consulting, custom AI development, automation, training and web development services. Unless an Engagement says otherwise:

• quotes and proposals are valid for 30 days;
• timeframes are good-faith estimates and depend on you providing timely access, information and feedback;
• changes to agreed scope are handled by a written variation, which may change price and timing;
• we may use subcontractors, and we remain responsible for their work.

4. Fees and payment

Fees are set out in the Engagement and are in Australian dollars. GST is added where applicable. Unless the Engagement says otherwise, invoices are payable within 14 days. We may pause work on an Engagement while an invoice is more than 14 days overdue, after giving you written notice. Third-party costs we pass on, such as hosting, model usage or software licences, are charged as set out in the Engagement.

5. Your responsibilities

When you engage us, you agree to:

• provide the access, data and decisions the work needs, when it needs them;
• ensure you have the right to give us any data you provide, including any necessary consents and notices under the Privacy Act 1988 (Cth);
• review outputs and deliverables before relying on them or giving them to your own clients;
• keep your account credentials and any access we give you secure.

6. AI outputs

AI systems can produce outputs that are incomplete, out of date or wrong, even when they appear confident. We design our systems to reduce this, for example by linking outputs to source documents, logging activity and testing before release, but no AI system is error-free.

• AI outputs are not legal, financial, tax, medical or other professional advice, and should be reviewed by a qualified person before you rely on them for decisions that matter.
• You remain responsible for decisions made using AI outputs, including any obligations you have to explain automated decisions under the Australian Privacy Principles.
• Where an Engagement includes specific accuracy targets or acceptance tests, those are the measure of whether the system meets the agreed standard.

7. Free tools, calculators and resources

Our website offers free tools and resources, including the AI Savings Calculator, the AI Visibility Test, the AI Readiness Framework, quizzes, playbooks and an AI chat assistant. Their results are estimates and general information based on the inputs you provide and our assumptions. They are not a quote, a guarantee of savings or results, or professional advice. Actual results depend on your business, data and circumstances.

8. Intellectual property

We own the content of this website, including text, graphics, logos and downloadable resources, or use it under licence. You may download our free resources for your own internal business use.

For work we do for you, unless the Engagement says otherwise:

• on full payment, you own the deliverables created specifically for you, such as your custom configurations, documents and code written only for your project;
• we keep ownership of our pre-existing materials, general know-how, and the reusable tools, templates and components we use across clients, and we grant you a non-exclusive, perpetual licence to use them as part of your deliverables;
• you keep ownership of your data and materials, and give us a licence to use them only to perform the work;
• third-party software, models and services remain subject to their own licence terms.

9. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the Engagement, except where disclosure is required by law or the information is already public through no fault of the receiving party. We are happy to sign a separate non-disclosure agreement before an Engagement starts.

10. Privacy and data

We handle personal information in line with the Privacy Act 1988 (Cth) and our Privacy Policy. Where an Engagement specifies where data is hosted or processed, for example in Australia only, we will follow that specification.

11. Third-party services

Our solutions may use third-party platforms, such as cloud hosting, AI model providers, automation tools and business software. We choose these carefully, but we are not responsible for their availability, changes to their terms or pricing, or failures outside our control. Links to third-party websites are provided for convenience; we do not control their content.

12. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other law, that cannot lawfully be excluded.

13. Limitation of liability

To the extent permitted by law:

• where our liability for failing to comply with a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
• our total liability arising from an Engagement is limited to the fees you paid us under that Engagement in the 12 months before the claim arose;
• we are not liable for indirect or consequential loss, or for loss of profits, revenue, data or opportunity;
• our liability is reduced to the extent that a loss was caused or contributed to by you, your data or instructions, or third-party services.

These limits do not apply to liability that cannot be limited by law.

14. Ending an engagement

Either party may end an Engagement by written notice if the other materially breaches it and does not fix the breach within 14 days of being asked to, or as otherwise set out in the Engagement. If an Engagement ends, you pay for work performed and costs committed up to the end date, and we hand over completed deliverables that have been paid for.

15. Changes to these terms

We may update these terms from time to time. The version on this page applies from the date shown above. Changes do not affect an Engagement already signed unless both parties agree in writing.

16. Governing law

These terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts sitting in New South Wales. Before starting court proceedings, we each agree to try in good faith to resolve a dispute by discussion for at least 14 days, except where urgent relief is needed.

17. Contact us

AI Lab Australia Pty Ltd, 333 George St, Sydney NSW 2000
Email: info@ailabaustralia.com
Phone: +61 416 883 436