Heidi Health
An AI medical scribe founded in Melbourne that listens to a consultation, through a device microphone or an uploaded recording, and drafts a structured clinical note. It also produces letters and documents from templates, supports dictation, and offers an evidence assistant for clinical questions.
● Use Cases
- →Drafting SOAP or custom-template notes during GP consults
- →Producing referral letters straight from the consult transcript
- →Dictating reports and patient correspondence
- →Answering clinical questions with referenced evidence
- →Standardising note templates across a multi-clinician practice
● Tags
● Listed In
About Heidi Health
What is Heidi Health?
An AI medical scribe founded in Melbourne that listens to a consultation, through a device microphone or an uploaded recording, and drafts a structured clinical note. It also produces letters and documents from templates, supports dictation, and offers an evidence assistant for clinical questions. Heidi Health is an AI healthcare tool that supports clinical workflows, administrative tasks, patient communication, and medical data analysis — always operating within healthcare compliance frameworks.
Heidi started in Melbourne and is built around Australian general practice, which shows in its templates and local support. Practitioners using it are bound by Ahpra's guidance on AI in healthcare: tell patients a scribe is in use, get their consent before recording, and check every note before it goes into the record. Health information is sensitive information under the Privacy Act 1988, and Victorian and NSW clinics also have state health records laws to meet. Heidi publishes material on its compliance with the Australian Privacy Principles, but your practice still needs its own privacy policy and consent process.
How Australian Businesses Use Heidi Health
Australian healthcare providers use AI tools for appointment scheduling, clinical note transcription, patient triage, insurance verification, and literature review — freeing clinical staff to focus on direct patient care.
Key Features
- ✓Ambient transcription of in-person and telehealth consultations
- ✓Custom note templates that match each clinician's preferred structure
- ✓Letter, certificate and report generation from the consult
- ✓Evidence answers to clinical questions with cited sources
- ✓Team template sharing and management on the Practice plan
Best For
- →Australian GPs wanting to cut after-hours documentation
- →Allied health and specialist practices with heavy letter writing
- →Clinicians who want to trial a scribe before committing
Pros & Cons of Heidi Health
✓ Strengths
- +Free plan lets a clinician trial it on real consults
- +Australian company with templates suited to local general practice
- +Handles notes, letters and dictation in one tool
- +Regional hosting keeps Australian patient data in Australia
- +Team features suit multi-clinician practices
⚠ Limitations
- –Notes still need careful clinician review before filing
- –Deeper EHR integration costs extra on lower tiers
- –Advanced features on the free plan are limited by allowance
- –Consent conversations add a step to every consult
Pricing
Four tiers: a Free plan with one seat and unlimited transcription but limited extra features, a Clinician plan with Standard or Max seats, a Practice plan that puts several seats on one invoice with team features, and Enterprise with SSO and custom hosting terms. EHR integration is an add-on on lower tiers. See heidihealth.com for current Australian pricing.
Details checked against the vendor's website in October 2026. Pricing changes often, so confirm current plans at heidihealth.com.
Data Residency & Privacy in Australia
Heidi runs each region as a separate, isolated deployment with its own database and keys, so Australian patient data is held in Australia rather than pooled with overseas regions. Enterprise customers can negotiate custom terms and hosting. Before rollout, ask Heidi for its data processing terms, how long audio and transcripts are retained, and which subprocessors handle AI processing.
Need AI that keeps client data onshore? See private AI hosted in Australia.
Getting Started with Heidi Health in Australia
Heidi Health is available directly at heidihealth.com. Verify the tool's compliance with Australian Privacy Act, My Health Records Act, and relevant TGA requirements before implementation. Start with administrative workflows (scheduling, documentation) rather than clinical decision support until your team is confident in the system.
Outside help is most useful when the tool has to connect to existing systems, handle personal information, or be rolled out to a whole team. AI Lab Australia works with businesses across Sydney, Melbourne, Brisbane, Perth and Adelaide on that setup.
Alternatives to Heidi Health
If Heidi Health is not the right fit for your workflow, these tools serve a similar purpose and are worth evaluating:
Compare Heidi Health
Frequently Asked Questions About Heidi Health
Is Heidi Health compliant with Australian privacy law?
Heidi states it complies with the Australian Privacy Principles and stores Australian data in an Australian deployment. Compliance is shared, though: your practice must still tell patients how their information is handled, get consent before recording, and update its privacy policy to mention AI scribe use. Check that retention settings match your record-keeping obligations.
Do I need patient consent to use Heidi in a consultation?
Yes. Ahpra's guidance on AI in healthcare expects practitioners to tell patients when an AI scribe is in use and to obtain consent before recording. Explain that the tool produces a summary rather than a verbatim transcript, and respect a patient's choice to opt out. Some clinics record consent in the patient file for each consult.
Does Heidi Health integrate with Best Practice?
Heidi offers EHR integration as an add-on on its Free and Clinician plans and includes it on Practice and Enterprise. Integration options change as the product develops, so confirm with Heidi that your specific practice management system and version are supported before you sign up the whole practice.
Is Heidi Health free for Australian GPs?
There is a free plan with one seat and unlimited transcription, which is enough for a clinician to judge whether it suits their consults. Extra features such as advanced templates, coding and agents are limited on the free tier, so busy practices usually move to a Clinician or Practice plan.
Ready to Implement Heidi Health?
AI Lab Australia helps Australian businesses choose, set up and connect tools like Heidi Health to the systems they already run, with privacy and data handling sorted before rollout.